The City of Boca Raton Florida (population 87,000), has begun implementing Lean. Lean is a process for continuous improvement that many organizations in the public and private sector have adopted. As stated in their first Lean Newsletter:

Lean is about rethinking what we do and how we do it. Lean is a customer‐centered approach that provides us with tools that help us utilize existing resources to identify areas for improvement by eliminating non‐value added activities. Lean is not about pointing fingers. It is about working as a team, empowering employees to find improvements in a process and taking steps towards improvement.

Twenty five employees have been trained in Lean methods. The first project being undertaken is improving the accounts payable process by eliminating duplication, excessive processing times and errors. By meeting with employees and mapping out the steps involved in the account payable process, many ways for improvement were identified.

The Boca Raton Lean Newsletter provides a brief overview of Lean and a specific project being undertaken. I am a big believer in utilizing Lean as a tool for improving how government operates. In addition to private sector companies such as Toyota, Lean has been implemented at the following municipalities and governmental agencies: San Diego County Health & Human Services Agency, King County, Washington, Brown County, WI, Fort Wayne, Ind., Hartford, CT., Cape Coral, FLA., Jacksonville, FLA., Grand Rapids, MI., Florida Dept. of Revenue, Washington State Dept. of Licensing, Iowa Dept. of Natural Resources, Maine Dept. of Labor.

About The Author

The definition of reinvent is:to replace with an entirely new version, to make over completely, to recast something familiar or old into a different form.In my opinion we need to reinvent government, business and ourselves. Today’s world is about constant change driven by the power of new ideas.For the past 17 years as an attorney, I have worked in government at the county, city, authority and school district level in the Buffalo, NY area. I have seen first hand the need for reinventing how government operates. For a period of four years, I served as Chief of Staff to the 9 member City of Buffalo Common Council. Government must engage the talents and skills of its citizens by becoming more collaborative and transparent in its decision-making and operations. Utilizing technology as a tool to engage citizens is something all governments need to explore.I have great respect for entrepreneurs as they put their passion into a vision, which results in new products, new services and new jobs. Entrepreneurs are on the front lines of change. As an adjunct college instructor, I see how students and everyone for that matter must continually change and reinvent themselves to survive and be successful in today’s crazy world economy.Some of my favorite change agent writers are Tom Peters, Seth Godin, Gary Hamel and Guy Kawasaki. I welcome the opportunity to meet new people, to further my own learning and to share ideas.On a personal note I am 47 years old, my other half Cheryl is an attorney in private practice and together we have three children, Michael age 20 and Joseph age 14 and our newest shock of an addition Julia, born 11/2/11.