Back in September, I was fresh off an incredibly unpleasant purchase of a Jeep from Joe Cecconi’s Chrysler Complex on Military Road in Niagara Falls. This is what I had to say then:

The customer service at Joe Cecconi’s Five Star Chrysler Complex is no better than One Star. We traded in the old Jeep for a new one and my beloved Kane Doyle Jeep has recently closed its doors, thus forcing us into the arms of Mr. Cecconi. Not a pleasant experience. If you need to buy a Jeep/Dodge/Chrysler, I’d recommend you go somewhere else. The salesman was disorganized, the sales manager couldn’t find my car for three days, and the entire experience was just a mess.

What follows is a lengthy dissertation on awful customer service and is written for the sole purpose of my personal venting. Read at your own risk of being bored.

At the time, it was just another in a long series of mildly unpleasant sales transactions that have littered my life over the past ten years. Customer service is in a general state of disarray in America, so I stopped really getting worked up about the minor slights and rudeness years ago. However, the purchase process was a mere prelude to the incredible rudeness, arrogance, and outright lying that I have had to deal with over the past couple of days. Absolutely incredible.