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Implementing Customer Service Plans In Government

On April 27, 2011, President Obama issued an Executive Order titled Streamlining Service Delivery and Improving Customer Service. The Order directed each federal agency within 180 days to develop a Customer...
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Creating A Government Innovation Fund

In January of 2011 shortly after taking office as Governor Andrew Cuomo signed an executive order creating the Spending and Government Efficiency (SAGE) Commission. The purpose of SAGE is to modernize...
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Bringing Lean Management to New York State

In January of 2011 shortly after taking office as Governor, Andrew Cuomo signed an executive order creating the Spending and Government Efficiency (SAGE) Commission. The purpose of SAGE is to modernize and...
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Promoting Meaningful Citizen Engagement

In a previous post I discussed how Faith Gordon requested the City Council in Lackawanna to make available to the public copies of the entire Council meeting agenda not just a summary. Ms. Gordon requested...
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Do Local Governments Need A Bolder Approach?

Carl Stenberg, professor of public administration and government at the School of Government, University of North Carolina at Chapel Hill, reviewed 246 stories summarized in the International City County...
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How To Be An Effective Elected Official

Recently I wrote a post about the seven habits that unsuccessful elected officials have in common. Today I am writing about what makes one an effective elected official. To Be An Effective Elected...
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7 Habits Of Unsuccessful Elected Officials

In January elected officials are sworn into office to begin their terms as village board members on up to the highest public offices. New terms of office always start with such promise but many political...

Best of the Police Blotter Calls

The local Bee newspapers all have a police blotter section of calls that people make to 911. Some of these calls are interesting. My favorites among the best of the calls highlighted in 2011 are: An...