Joe Cecconi’s Chrysler Complex Of Arrogance and Rudeness
Back in September, I was fresh off an incredibly unpleasant purchase of a Jeep from Joe Cecconi’s Chrysler Complex on Military Road in Niagara Falls. This is what I had to say then:
The customer service at Joe Cecconi’s Five Star Chrysler Complex is no better than One Star. We traded in the old Jeep for a new one and my beloved Kane Doyle Jeep has recently closed its doors, thus forcing us into the arms of Mr. Cecconi. Not a pleasant experience. If you need to buy a Jeep/Dodge/Chrysler, I’d recommend you go somewhere else. The salesman was disorganized, the sales manager couldn’t find my car for three days, and the entire experience was just a mess.
What follows is a lengthy dissertation on awful customer service and is written for the sole purpose of my personal venting. Read at your own risk of being bored.
At the time, it was just another in a long series of mildly unpleasant sales transactions that have littered my life over the past ten years. Customer service is in a general state of disarray in America, so I stopped really getting worked up about the minor slights and rudeness years ago. However, the purchase process was a mere prelude to the incredible rudeness, arrogance, and outright lying that I have had to deal with over the past couple of days. Absolutely incredible.
When we purchased our vehicle, John Simone (our salesman), only provided us with one key to the vehicle. In the morass of waiting several hours to close our sale with the finance guy, wrangling the baby, dealing with my wife who was on the verge of burning the dealership to the ground, and other general nonsense…the fact that he only gave me one key went unnoticed.
If you have purchased a car in the last five years, you’ll know why having only one key can be difficult. The key has a computer chip in it which works with the ignition and also has the remote lock/unlock functionality built into it. These keys can be a bit pricey, usually $300 retail. So, after a day or so, I called Cecconi’s Chrysler to inform them that I needed the second key to the vehicle. After leaving seven voicemails over four days with my salesman and the sales manager, I was informed that they couldn’t find my key, but I was welcome to make a service appointment to get a new one cut and programmed at their cost. I called the service department and was told the soonest I could get in was 37 days later. Ugh. I made the appointment and moved on with the day to day.
In the interim, I filled out three separate customer service surveys with Chrysler which rated my buying experience at Cecconi’s as the worst of my adult life. I received calls from Chrysler in which I informed them that this was absolutely the last Chrysler I ever intended to lease/purchase and it was totally due to the ineptitude and rudeness of the dealership. Piss me off? Well…a VERY nasty customer survey pox upon your house, Mr. Man! HARUMPH!#! Lame, I know. But I had no other recourse after taking delivery of the vehicle. You take what you can get in life.
Of course, I was sent out of town for a training class during the week of the appointment and I had to reschedule at the last minute and I was told it would be another two months before I could get in. I was incensed. To make this portion of the story shorter, I decided to just move through life with only one key to the vehicle and just forget about it. I filed it under “to be taken care of when I was less irritable”, so 2023 would probably be the date for that.
Bored yet? Stick with me, it’s about to get a little more entertaining.
My wife primarily drives the new Jeep as she transports the baby more often than I do, thus, I decided to get her a remote starter for this Christmas. I thought it would be nice if she could start the Jeep and let it warm up past 3 degrees in the morning when se is taking the baby out. Yeah, I’m thoughtful, it’s how I roll.
My appointment to have the starter installed was this morning at Custom Radio in Amherst. Upon arrival, I was informed that they would be unable to install the starter I purchased in December without two keys. If one key is lost, well, the car probably will not start without some huge cost to me at Jeep and with them. So, I decided today was the day I would take a jaunt up to visit my good buddies at Cecconi’s Chrysler Complex and get my second key.
Upon arrival, I asked to speak with Clyde Van Every (the sales manager who was ducking my calls earlier). He deigned to speak with me and I requested his assistance in following up on his promise to give me my second key. He initially agreed, but was interrupted by Mike Jensen (the dealership’s general manager). I was then informed that he mailed my key to me last month and that I should go back home and “give a good look around for it”.
Of course, this was news to me and I immediately undertook the following line of questioning:
Q: When did you specifically mail it?
A: I don’t know, sometime last month
Q: How did you mail it? UPS, FedEx, DHL, USPS? Certified? Return Receipt? Insured? Delivery confirmation?
A: Nope, just dropped it in an envelope and mailed it to you
Q: You dropped a $300 key into an envelope and mailed it to me? Where and when did you find “my key” at the dealership? How did you know it was my key and not someone else’s? Did you need to run a check on the chip or what?
A: Nope, I just knew it was your key
Q: Is there any evidence whatsoever that you actually mailed this key? Is there a note in my customer file? A post it note stuck to a monitor somewhere? Anything? Because it sure seems awfully odd that you would just find a random key, intuitively know it was mine, not make a note of it nor contact me, and just drop it in the mail. And to remember with such clarity that you mailed it but to have not retained any other details of the process.
A: It was mailed, you’re free to buy another key if you want. Hell, I’ll even sell it to you at cost ($150). Seems pretty clear to me that you just want a free spare key out of us so you can set up your remote starter. I’m not gonna get screwed on this deal. ya know.
Q: I see what you did there, you flipped it! Oh, you’re the clever one Mr. GED-having car salesman! I’m the liar and thief! So, you’re telling me that I have no recourse here and that I should go fuck myself?
A: That is exactly what I am telling you.
Super. I went out to the car to calm down.
I decided to call Chrysler Customer Service to see if they could help influence the process in some way. After calmly and rationally detailing the situation to the agent, I was put on hold as she attempted to contact the dealership and broker a truce. I sat immediately outside the dealership in my vehicle, from which I had a direct view of Clyde and Mike yukking it up in the office. Moments later, the agent came back on the phone to inform me that the dealership receptionist said that both of them had left for the day and they would call back next week. To wit, I informed the phone agent that I was staring right at them and they were sitting in their office. I instructed her to call back and let them know the customer is sitting outside, has visual lock on them, and that she would like to speak with them. They refused again. Classy.
I filed my complaint, requested that Chrysler help me, but I was informed that this was a problem with the sales process and I needed to take it up with the dealership. They couldn’t do much for me and she apologized. That and six dollars will get me a cup of coffee at Spot.
It then occurred to me that if these assclowns had indeed mailed a key in a Chrysler envelope and it was actually lost, there was someone walking about town with my address and a key to my Jeep. Not cool. I went back inside and asked if there was anything someone would do to remedy that situation and I was told to get bent. Great. “If your Jeep is stolen, take it up with your insurance company. There is absolutely nothing that I am going to do for you today.”
So, at a loss for what to do, I had to leave as it seemed the only matter of recourse was to go all “Frank Rizzo” on them.
So, as it stands; I have one key for my Jeep, cannot install the $200 remote starter I bought my wife for Christmas, was abused and called a liar by the guys at Cecconi’s Chrysler Complex, Chrysler refuses to get involved, and if by some chance the unethical (allegedly) sales manager is not lying…someone is walking around Buffalo with the key to my Jeep and my address. Awesome. My only recourse is to purchase a new key from another dealership and have that one and my current key reprogrammed or I could take them to small claims court.
While I decide what to do next, I’ll litter the various Internet car portals with poor ratings for Cecconi and this story.
Any suggestions from the peanut gallery on what to do next?
43 Comments
-
Advertisement
-
Latest
-
Sports Road Trip
Latest: Profiling OKC’s Ford Center – USRT roadie Day 2 -
Chris Smith
Latest: Economic Development 2.0 -
Brian Castner
Latest: Al Gore as Skeptic -
Tom Schuh
Latest: Hometown News at Noon: Fri 11/20/09 -
The Goose's Roost
Latest: I Blame the Spotlight Guy -
Christina Abt
Latest: Question of the Day.....Jim Kelly for Coach??? -
BfloBlog
Latest: Kevin Maguire Open Thread: Bruins as Sabres -
Marc Odien
Latest: Calls for Parks Usage Input from Community Groups -
Eric Saldanha
Latest: Friday YouTube Nugget -
Bands That Jam
Latest: Phish | 11.18.09 | Detroit
-
Interesting TweetsFollow Chris On Facebook
- Your Daily Homework
You need to log in to vote
The blog owner requires users to be logged in to be able to vote for this post.
Alternatively, if you do not have an account yet you can create one here.
Powered by Vote It Up
A friend of mine leased a 300 there and his cousin works there in finance. He brought it in for warranty work, he had to fight to get a loaner. They gave him a beater neon. Took over a month to fix a simple problem. There are so many horror stories about this place I am surprised someone hasn’t actually burned the place down.
I’d do a few things – first, print your post and mail it Chrysler. Sometimes companies are more apt to respond positively to a physical letter. To fix your missing key issue, find yourself a competing dealership and tell them your story. See if they’ll help you out to win your service business.
Interestingly, I’m writing this from West Herr Subaru where after nearly a year, I’m getting the second key for my WRX that they couldn’t find when I picked up the car. I failed to find the time to pick it up until now, but they didn’t hassle me about it at all.
Yep… Send in a friend to buy a car. Make sure he deals with the very same salesman. Have him pick out a top of the line model, add all the bells and whistles, pay full price do not negotiate, take the transaction to the brink of signing on the dotted line, and then when they are ready to taste the dollars coming from this big deal, the friend pulls back, saying “I can’t go through with this deal, I just came across this horrible story at a site on the internet about what you did to another customer regarding a key.” Then leave.
I did the very same thing to one of my customers about 10 years ago who stiffed me on a $200 bill for pest control services. The guy was a real estate agent. I got a buddy of mine to call him on a listing (saw his Hunt sign on a front lawn). The buddy called him and went to look at this house, went a second and third time, was ready to make an offer and at that point got me involved (said he wanted a friend to look at the place with him). When I showed up, the real estate agent was real sheepish, and of course I made a scene, telling my friend “don’t deal with this guy he’s a deadbeat!”. And we both left in a huff. The agent was on the phone with me the next day pleading to settle, knowing he had both ends of a commission in his hands and was about to lose it. Of course there was no real intent to purchase this house so I held my ground and hung up,. I had my pound of flesh in pulling off this elaborate hoax.
If you really want to stick them, try and get the local news after them. Nothing looks better for a local company than red coats all over them or Al Vaughters peering through their windows while they’re hiding.
You once relayed a story about an exercise in eliminating a bomber squadron with small arms fire. I vote for something like that.
Your readers number in the hundreds, if not thousands or maybe millions. Just posting this article the way you did will have an impact, perhaps small, but an impact nonetheless. I certainly won’t be frequenting the place.
On the bright side: Your inability to install the remote car starter (and running the engine for a few minutes before leaving) means that you’ll be saving gasoline costs, wear and tear on the engine, and the environment. Good for you!
BBD
Send them a print-out of the post, the url, and your traffic numbers. Tell ‘em your planning on it being a series, with video.
Damn it, you don’t run a media company for nothing, man!
I agree with all the above comments, but would also suggest you drop the better business bureau in there somewhere. When we got a lemon from Paddock (they’re all evil – I’m convinced of it) they only seemed to notice us when we name dropped our contact at the BBB.
Sounds like you did everything right. Is there some sort of consumer agency that oversees auto dealerships? AAA? Believe it or not AAA has some advocacy and consumer-related aspects to their organization. Small claims court might be a thought although I have never gone this route. Good luck.
I think we should have our own redcoats – I vote for safety yellow coats – and we should go in with a camera crew and go all 60 Minutes on their sorry asses. Then go find Joe Cecconi himself and confront him about his outfit’s sorry ass customer service.
I used to work in the service department at Cecconi’s. I quit in disgust after watching the dealership and management treat customers and employees like shit for years. It was a reputable dealership when Cecconi actually owned it, now a guy named Angelo runs the joint and he’s never around. He has ceded control to the slimy asshole salesmen who are interested in fucking with people like BuffaloGeek. I hope you get the key they owe you!
A couple of other people told me a similar story- the dealer wouldn’t give them the second key when they bought their new car. If you search online you’ll get some hits about this scam– the dealer intentionally holds your second key hostage until they sell the RISC (Real Installment Sales Contract) to a bank or lending institution.
Those of us with blogs can Googlebomb them, so that any search for “Joe Cecconi Chrysler” returns this post first!
Small claims court. Definitely. They should not be allowed to get away with this.
Oh I like Kelly’s idea, I might just reprint his entire post over on my blog for fun.
Sorry to hear about this nonsense.
At least it’s gonna be warmer this week!!!
I am contacting the Better Business Bureau tomorrow and I’ll be asking one of my attorney friends to send out a demand letter and a case in small claims court. I’m also consulting an attorney about a larger case as my family and I now have to worry about some guy walking our neighborhood with a key to my vehicle (assuming they actually mailed it out). I’ve also lost time at work over this. What’s the going rate for this type of thing?
Also, let the google bombing commence!
The Google bomb appears to be working.
Believe me, I get the sugar vs. vinegar concept, but at some point it’s time to go in and start tearing shit up and dropping some valuable F-Bombs.
And phone calls, every hour, don’t hurt either.
But the F-Bombs are best. No “salesman” wants that going down in his house.
Read your service manual it should tell you how to program the key yourself. as long as you have a good key you should be able to do it.
I would consider sending this post to http://www.consumerist.com. If anything, you’ll get a national audience interested in the non-action of Chrysler. You might even get some contact info for Chrysler Corporate.
Contact Chrysler directly…. also I don’t think they are eve 5 star dealer.. deal with someone who is… like West Herr or Towne…. Always check with the BBB before buying from a dealer, you’ll find some HUGE problems , not just with Cecconi…
Contact Chrysler directly…. also I don’t think they are even 5 star dealer.. deal with someone who is… like West Herr or Towne…. Always check with the BBB before buying from a dealer, you’ll find some HUGE problems , not just with Cecconi…
Christopher-
While we haven’t met or done business, I’d be happy to supply you (no charge) with a spare key and program it for your vehicle. Yes they have a chip inside and are expensive but you shouldn’t have to be going through this. Contact our Chrysler Service Director , Steve Heary at 667-1700.
There is no catch in this , I’d just like to work hard to earn you as a customer. As a 4 time recipient of the Better Business Bureau Torch award for ethics , we strive very hard to do whatever it takes in the community to help owners no matter where they purchased.
Please mention to Steve that I referred you to him.
Kindest Regards-
Brad Coon
Director of Parts and Service
West Herr Automotive Group
bcoon@westherr.com
Wow, now there’s how you do customer service, folks. (referring to the Mr. Coon’s offer just above)
Wow…. Cecconi does suck!
I would call Al Vaughters.
I just went on Better Business Bureaus website because I was also thinking of going to this dealer. They have an Unsatisfactory rating with the BBB and have 14 complaints filed in the last 36 months and 9 in the last 12 months!! Guess I saved myself a trip!
Joe Cecconi’s Chrysler Complex…….I’m another one who was taken advantage of by this Niagara Falls Dealership. I turned-in a Pontiac lease two-months early, for a lease on a Town & Country. The agreement was: Cicconi’s would include the two remaining months into the new lease payment. The salesman was Ron Fronzak.
After about three month’s, GMAC started sending me notifications on defaulted payments, and wanted to know where the car was. Although Cicconi’s was able to find the car, the manager denied that it was included in the contract, and said there were some forms I should have filled-out. I was stuck with 2-months of Pontiac lease payments, and late charges. I asked for reimbursement, by he said no. (Why would I ever agree to get rid of a car, that still had 2 months to go on the lease.
Several letters to Cicconi’s have done nothing. I believe adding to this blog, contacting Chrysler Corp, contacting the BBB, and possible Small Claims Court action need to happen. I also agree with a writer above, that one of our local news stations, may find 33 complaints interesting.
KENNISHA HATTON
To Whom It May Concern:
JUST WANT TO TELL OF MY EXPERIENCE WITH WEST HERR CHEVY AUTO ON MARCH 25, 2008. I RECENTLY WENT TO THAT LOCATION 3575 SOUTHWESTERN BOULEVARD AND SPOKE TO A MARY BETH ABOUT FINACING A CAR. MARY BETH ASKED ME TO BRING MY LASTEST PAY CHECKS AND THEY WOULD HELP ME FIND A CAR. I CAME IN AND MARY BETH TOOK MY INFORMATION, CAME BACK TO TELL ME THAT I WOULD NEED TO BUILD UP MY CREDIT AND THEY DIDN’T HAVE MANY OPTIONS OR SELECTIONS. MARY BETH STATED “TO BE HONEST WITH YOU, IF YOU COULD GET A CO-SIGNER, I WOULD HAVE MORE OPTIONS”. I STATED THAT, “I WOULD LIKE TO SEE WHAT OPTIONS I HAD”. MARY BETH CAME BACK WITH KEYS TO A WHITE SUNFIRE 2005 AND SAID, “HERE, DRIVE THIS AND SEE HOW YOU LIKE IT”. IT WAS RAINING OUTSIDE, I DID’NT KNOW HOW TO WORK ANYTHING IN THE CAR AND MARYBETH DIDN’T TRY TO EXPLAIN TO ME HOW TO TURN ON THE LIGHTS, HOW THE WIPERS WORKED, BASICALL NOTHING. WHEN I CAME BACK WITH THE CAR, I COULD NOT REALLY SEE HOW ANYTHING WORKED BECAUSE I WAS DRIVING. AFTER DRIVING THIS CAR ONLY A FEW MINUTES, I CAME BACK TO FACILITY BECAUSE I WAS VERY UNCOMFORTABLE DRIVING THE CAR NOT KNOWING HOW THIS CAR OPERATES. SO WHEN I RETURNED THE CAR, I ASKED WAS THIS MY ONLY OPTION AND MARY BETH SAID YES. MARY BETH ASKED ME TO COME BACK WITH A CO SIGNER AND I WILL HAVE MORE OPTIONS. I WAS VERY DISAPPOINTED WITH THE SERVICE SO I SENT IN A COMMENT TO WEST HERR CHEVY BASICALLY TELLING THEM HOW UNSATISFIED I WAS WITH THE SERVICE. AFTER I SENT MY COMMENT OFF, I RECEIVED A CONFIRMATION RESPONSE OF: Thank you from West-Herr,
Your comments and suggestions are very important to us.
Mr. Bieler was e-mailed your message on Mar/26/2008 at 03:34:PM.
You should expect to hear from him soon.
Again thank you for visiting westherr.com,
Kevin B. Leigh
Director of E-Business
West Herr Automotive Group
716-662-3565 Office
716-818-4444 Cell
http://www.westherr.com
kleigh@westherr.com: WHICH ON 3/27/08 AT 11:0AM. I RECEIVED A CALL FROM JOHN SCHULTZ WHO WANTED ME TO COME IN AND LOOK AT A FEW MORE OPTIONS AND HELP ME FIND A CAR. MR.BIELER (OWNER), WAS THE PERSON WHO I WANTED TO SPEAK WITH AND RECEIVED A CONFIRMATION EMAIL. WOW, ALL OF A SUDDEN AFTER I COMPLAINED, I RECEIVED MORE OPTIONS! I TOLD JOHN THAT I WAS VERY UNSATISFIED WITH THE SERVICE AND THAT I HAD AN APPOINTMENT WITH RAY LAK RESALE TO LOOK AT CARS AND HOPEFULLY I WILL GET TREATED AS A CUSTOMER. MY UNCLE RETIRED FROM CHEVY THOUGHT IT WOULD BE A GOOD IDEA TO GO THERE, I GUESS NOT. THE PURPOSE OF THIS LETTER IS TO INFORM YOU THAT JUST BECAUSE MY CREDIT IS NOT GREATEST, THAT’S NO REASON TO TREAT A CUSTOMER LIKE A SECOND HAND CITIZEN. I WORK IN CUSTOMER AND I HAVE ALWAYS BEEN TOLD THAT “THE CUSTOMER IS ALWAYS RIGHT” AND THAT WITHOUT OUR CUSTOMERS, WE WOULD NOT HAVE OUR JOBS! MARY BETH DEFINITELY DID NOT DEMOSTRATE THAT PHILOSPHY!
I have also been displeased to say the least with Joe Cecconi Chrysler.
I have been leasing a 2006 T&C it only has 9,000.00 miles on it. Just took it in because its making a terrible noise on driver side front tire.
Called me and told me it needed new tie-rods and rotors and brakes, come-on at 9,000 miles are they freakin crazy!
The tie rods would be covered but not the rotors or brakes, so the charge was going to be $421.00 so I asked if they could just replace the rotor on the driver side and he said no they have to replace both which is bull-crap, so I also asked how could the rotors be spent already? He said because they GET WET and rust due to our weather here.
WHAT??????????????? because they get wet are you kidding me? Needless to say Im livid and tell him to just replace the tie-rods due a front end alignment and Ill have my husband replace the rotor.
Still cost me $111.00 for front end alignment and rotate tires.
When I picked the van up still making the noise waste of my money and also when I got home I looked under the front end to see if they changed the tie-rods I dont think they did anything dont see new tie-rods on the van at all.
I honestly dont know what to do that place is the biggest rip-off Ive ever seen.
We should have known better to buy another crysler, from them, we had issues before years ago when we had our dodge intrepid.
Try Northtown Dodge….I’ve bought 2 cars from them and they treat me the way a customer should be treated. George Bawab is a GREAT salesman. The service people are terrific. I’m looking at another car and I have no problem talking to them again.
Do not buy from there! They are rude, do not return phone calls, and above all they do not service many of their used vehicles prior to putting them on the lot. I test drove several vehicles, and they all had issues. They are awful!
One afternoon last spring I noticed my boss there and he also made a purchase. Few days later, I saw him at work and we had a list of negative points to express.
For anyone considering, just do this: call and inquire about a vehicle. Next, when they say they will call you back in a few minutes; watch the clock. It may be a few hours or even not that they will return your call. Ask them questions, and watch how un-knowledgable they are!
For anyone considering a purchase there, just try that simple test. Dont just take my word for it.
I purchased my new Caliber @ Cecconis – THEY are most definately
the lying cheating,thieving scum that everyone thinks they are.
heres the jist.
They waste your time ,as they sit around in the main front office (pretending to be working on your deal)
They lied to me about the extended coverage insurance.
I never recieved the car vac they promised (for a test drive ) I think I did a little better than a test drive.
I was promised 3 years of oil changes- never got
they charged me $150.00 for title & reg . I told them I re registered my vehicle that was getting traded in 2 weeks ago, they said I would get a refund of any ovecharge.
the DMV told me it cost them $14.00 I recieved my reg sticker but no refund.
I HAD to take my car in because all of my antifreeze drained out – they scratched
up the front of my car (right up to where the hood would be up ) and of course said they didnt do it. my car wasnt even clean when I got it. If you complain about them YOU are the asshole thats for sure !!!THE SALESMAN SUCK,THE MANAGEMENT SUCKS
their service sucks 2 different people offered me incentives to bring my customer servey in -unfilled out ,I cant believe they are still in business.
THEY ARE A BIG HERPE SORE ON MILITARY ROAD STAY BACK OR YOU WILL BE OOOZED ON NEXT.
Wow, after reading your story I was having flashbacks to about 1 1/2 years ago when me and my husband bought our Chevy Blazer from them. I also dealt with good ol’ Clyde Van Every. I can also sympathize with you when you said you waited for hours, we waited all day for about 2-3 days just to get things done. Our salesman flat our lied to us and they sold me a pretty much useless warranty that cost me $2,000.00. when we complained about the various things wrong with the vehicle they also made us feel like we were trying to swindle them and that we were lying. This was a big investment for us and we wanted to make sure everything was right. I would never go back to them and I feel better knowing we were not the only ones with this experience.
I baught a used jeep liberty the vehical was great but when i was car shopping with them I asked constantly that I wanted cheaper monthly car payments…some how I ended up paying 440. a mo. wayyyyy more than what I was asking in the first place…I felt manipulated and like I was dealing with CON’s !!!
I leased a Truck from Joe cicconi in August 2007, I was charged just under $300.00 foe the registration of this vehicle which then expired at the end of december of 2007! They put my money in their pocket and then used the remaining credit from the registration of the vehicle I traded in to register the new vehicle! When I confronted them about this they said they were sorry and that i would get a refund, it`s now March of 2009 and I havent recieved it yet? All I can say is Thank you Joe! and Toyota also thanks you and crooked dealers like you for helping them become number ONE in this country! I like to get a new vehicle every couple of years and also a new vehicle for my wife every couple of years! we are both looking forward to driving new Toyotas! Thanks again Joe!
just so everyone knows the true Joe Cecconi sold the dealership to a guy from Rochester NY and although you are trashing the company, it is not the Joe Cecconi himself but a new owner who has had most of his sales and service force from the old Joe Cecconi leave becuase the new owner is an ASS just like his staff.
I just bought a 2006 Dodge Grand Caravan from them and I know I paid over a little on the price. I did this because of the 9 lives “warranty” program they had on all used cars under 75000 miles. A few things were never explained to me about this was it would cost so much each time I took my car in. Every 5000 miles needs to have things done to it. the first one was just done and it was 84 bucks and they came back and said that my water pump was leaking and would cost me $345 to replace. I did it myself for $70. Too some time to get it off and on but I did it. I went today to talk with the service department and he told me that its not a warranty but right on the paperwork that they failed to give me about how much it was going to cost me every 5000 miles it says a warranty program. Needless to say I plan on not taking my car back to them for any kind of service and I called and left a message today to see if they call me back about this. I also feel like talking with a lawyer about false advertisement. So now I am stuck with a van that I’m paying on each month and I thought there was a warranty on the van like my wife’s car but I guess not unless I pay for services to be done to it every 5000 miles. If you are thinking about buying a car from them “DON’T” they will rip u off.