Comments on: Joe Cecconi’s Chrysler Complex Of Arrogance and Rudeness

By: Chris

Chris — Wed, 29 Jul 2009 12:32:32 +0000

I just bought a 2006 Dodge Grand Caravan from them and I know I paid over a little on the price. I did this because of the 9 lives “warranty” program they had on all used cars under 75000 miles. A few things were never explained to me about this was it would cost so much each time I took my car in. Every 5000 miles needs to have things done to it. the first one was just done and it was 84 bucks and they came back and said that my water pump was leaking and would cost me $345 to replace. I did it myself for $70. Too some time to get it off and on but I did it. I went today to talk with the service department and he told me that its not a warranty but right on the paperwork that they failed to give me about how much it was going to cost me every 5000 miles it says a warranty program. Needless to say I plan on not taking my car back to them for any kind of service and I called and left a message today to see if they call me back about this. I also feel like talking with a lawyer about false advertisement. So now I am stuck with a van that I’m paying on each month and I thought there was a warranty on the van like my wife’s car but I guess not unless I pay for services to be done to it every 5000 miles. If you are thinking about buying a car from them “DON’T” they will rip u off.

By: Mike

Mike — Tue, 07 Apr 2009 04:59:37 +0000

just so everyone knows the true Joe Cecconi sold the dealership to a guy from Rochester NY and although you are trashing the company, it is not the Joe Cecconi himself but a new owner who has had most of his sales and service force from the old Joe Cecconi leave becuase the new owner is an ASS just like his staff.

By: Glenn Newbury

Glenn Newbury — Fri, 20 Mar 2009 14:20:25 +0000

I leased a Truck from Joe cicconi in August 2007, I was charged just under $300.00 foe the registration of this vehicle which then expired at the end of december of 2007! They put my money in their pocket and then used the remaining credit from the registration of the vehicle I traded in to register the new vehicle! When I confronted them about this they said they were sorry and that i would get a refund, it`s now March of 2009 and I havent recieved it yet? All I can say is Thank you Joe! and Toyota also thanks you and crooked dealers like you for helping them become number ONE in this country! I like to get a new vehicle every couple of years and also a new vehicle for my wife every couple of years! we are both looking forward to driving new Toyotas! Thanks again Joe!

By: katie

katie — Mon, 23 Feb 2009 15:34:16 +0000

I baught a used jeep liberty the vehical was great but when i was car shopping with them I asked constantly that I wanted cheaper monthly car payments…some how I ended up paying 440. a mo. wayyyyy more than what I was asking in the first place…I felt manipulated and like I was dealing with CON’s !!!

By: RS

RS — Fri, 13 Feb 2009 19:34:01 +0000

Wow, after reading your story I was having flashbacks to about 1 1/2 years ago when me and my husband bought our Chevy Blazer from them. I also dealt with good ol’ Clyde Van Every. I can also sympathize with you when you said you waited for hours, we waited all day for about 2-3 days just to get things done. Our salesman flat our lied to us and they sold me a pretty much useless warranty that cost me $2,000.00. when we complained about the various things wrong with the vehicle they also made us feel like we were trying to swindle them and that we were lying. This was a big investment for us and we wanted to make sure everything was right. I would never go back to them and I feel better knowing we were not the only ones with this experience.

By: Kim

Kim — Thu, 12 Feb 2009 18:09:25 +0000

I purchased my new Caliber @ Cecconis – THEY are most definately
the lying cheating,thieving scum that everyone thinks they are.
heres the jist.
They waste your time ,as they sit around in the main front office (pretending to be working on your deal)
They lied to me about the extended coverage insurance.
I never recieved the car vac they promised (for a test drive ) I think I did a little better than a test drive.
I was promised 3 years of oil changes- never got
they charged me $150.00 for title & reg . I told them I re registered my vehicle that was getting traded in 2 weeks ago, they said I would get a refund of any ovecharge.
the DMV told me it cost them $14.00 I recieved my reg sticker but no refund.
I HAD to take my car in because all of my antifreeze drained out – they scratched
up the front of my car (right up to where the hood would be up ) and of course said they didnt do it. my car wasnt even clean when I got it. If you complain about them YOU are the asshole thats for sure !!!THE SALESMAN SUCK,THE MANAGEMENT SUCKS
their service sucks 2 different people offered me incentives to bring my customer servey in -unfilled out ,I cant believe they are still in business.
THEY ARE A BIG HERPE SORE ON MILITARY ROAD STAY BACK OR YOU WILL BE OOOZED ON NEXT.

By: J.J.

J.J. — Sun, 25 Jan 2009 20:05:57 +0000

Do not buy from there! They are rude, do not return phone calls, and above all they do not service many of their used vehicles prior to putting them on the lot. I test drove several vehicles, and they all had issues. They are awful!
One afternoon last spring I noticed my boss there and he also made a purchase. Few days later, I saw him at work and we had a list of negative points to express.
For anyone considering, just do this: call and inquire about a vehicle. Next, when they say they will call you back in a few minutes; watch the clock. It may be a few hours or even not that they will return your call. Ask them questions, and watch how un-knowledgable they are!
For anyone considering a purchase there, just try that simple test. Dont just take my word for it.

By: Shel

Shel — Fri, 23 Jan 2009 21:30:43 +0000

Try Northtown Dodge….I’ve bought 2 cars from them and they treat me the way a customer should be treated. George Bawab is a GREAT salesman. The service people are terrific. I’m looking at another car and I have no problem talking to them again.

By: NANCY

NANCY — Sat, 05 Jul 2008 12:11:37 +0000

I have also been displeased to say the least with Joe Cecconi Chrysler.
I have been leasing a 2006 T&C it only has 9,000.00 miles on it. Just took it in because its making a terrible noise on driver side front tire.
Called me and told me it needed new tie-rods and rotors and brakes, come-on at 9,000 miles are they freakin crazy!
The tie rods would be covered but not the rotors or brakes, so the charge was going to be $421.00 so I asked if they could just replace the rotor on the driver side and he said no they have to replace both which is bull-crap, so I also asked how could the rotors be spent already? He said because they GET WET and rust due to our weather here.
WHAT??????????????? because they get wet are you kidding me? Needless to say Im livid and tell him to just replace the tie-rods due a front end alignment and Ill have my husband replace the rotor.
Still cost me $111.00 for front end alignment and rotate tires.
When I picked the van up still making the noise waste of my money and also when I got home I looked under the front end to see if they changed the tie-rods I dont think they did anything dont see new tie-rods on the van at all.
I honestly dont know what to do that place is the biggest rip-off Ive ever seen.
We should have known better to buy another crysler, from them, we had issues before years ago when we had our dodge intrepid.

By: Kennisha

Kennisha — Mon, 07 Apr 2008 20:10:57 +0000

KENNISHA HATTON

To Whom It May Concern:

JUST WANT TO TELL OF MY EXPERIENCE WITH WEST HERR CHEVY AUTO ON MARCH 25, 2008. I RECENTLY WENT TO THAT LOCATION 3575 SOUTHWESTERN BOULEVARD AND SPOKE TO A MARY BETH ABOUT FINACING A CAR. MARY BETH ASKED ME TO BRING MY LASTEST PAY CHECKS AND THEY WOULD HELP ME FIND A CAR. I CAME IN AND MARY BETH TOOK MY INFORMATION, CAME BACK TO TELL ME THAT I WOULD NEED TO BUILD UP MY CREDIT AND THEY DIDN’T HAVE MANY OPTIONS OR SELECTIONS. MARY BETH STATED “TO BE HONEST WITH YOU, IF YOU COULD GET A CO-SIGNER, I WOULD HAVE MORE OPTIONS”. I STATED THAT, “I WOULD LIKE TO SEE WHAT OPTIONS I HAD”. MARY BETH CAME BACK WITH KEYS TO A WHITE SUNFIRE 2005 AND SAID, “HERE, DRIVE THIS AND SEE HOW YOU LIKE IT”. IT WAS RAINING OUTSIDE, I DID’NT KNOW HOW TO WORK ANYTHING IN THE CAR AND MARYBETH DIDN’T TRY TO EXPLAIN TO ME HOW TO TURN ON THE LIGHTS, HOW THE WIPERS WORKED, BASICALL NOTHING. WHEN I CAME BACK WITH THE CAR, I COULD NOT REALLY SEE HOW ANYTHING WORKED BECAUSE I WAS DRIVING. AFTER DRIVING THIS CAR ONLY A FEW MINUTES, I CAME BACK TO FACILITY BECAUSE I WAS VERY UNCOMFORTABLE DRIVING THE CAR NOT KNOWING HOW THIS CAR OPERATES. SO WHEN I RETURNED THE CAR, I ASKED WAS THIS MY ONLY OPTION AND MARY BETH SAID YES. MARY BETH ASKED ME TO COME BACK WITH A CO SIGNER AND I WILL HAVE MORE OPTIONS. I WAS VERY DISAPPOINTED WITH THE SERVICE SO I SENT IN A COMMENT TO WEST HERR CHEVY BASICALLY TELLING THEM HOW UNSATISFIED I WAS WITH THE SERVICE. AFTER I SENT MY COMMENT OFF, I RECEIVED A CONFIRMATION RESPONSE OF: Thank you from West-Herr,

Your comments and suggestions are very important to us.

Mr. Bieler was e-mailed your message on Mar/26/2008 at 03:34:PM.
You should expect to hear from him soon.

Again thank you for visiting westherr.com,

Kevin B. Leigh
Director of E-Business
West Herr Automotive Group
716-662-3565 Office
716-818-4444 Cell
http://www.westherr.com
kleigh@westherr.com: WHICH ON 3/27/08 AT 11:0AM. I RECEIVED A CALL FROM JOHN SCHULTZ WHO WANTED ME TO COME IN AND LOOK AT A FEW MORE OPTIONS AND HELP ME FIND A CAR. MR.BIELER (OWNER), WAS THE PERSON WHO I WANTED TO SPEAK WITH AND RECEIVED A CONFIRMATION EMAIL. WOW, ALL OF A SUDDEN AFTER I COMPLAINED, I RECEIVED MORE OPTIONS! I TOLD JOHN THAT I WAS VERY UNSATISFIED WITH THE SERVICE AND THAT I HAD AN APPOINTMENT WITH RAY LAK RESALE TO LOOK AT CARS AND HOPEFULLY I WILL GET TREATED AS A CUSTOMER. MY UNCLE RETIRED FROM CHEVY THOUGHT IT WOULD BE A GOOD IDEA TO GO THERE, I GUESS NOT. THE PURPOSE OF THIS LETTER IS TO INFORM YOU THAT JUST BECAUSE MY CREDIT IS NOT GREATEST, THAT’S NO REASON TO TREAT A CUSTOMER LIKE A SECOND HAND CITIZEN. I WORK IN CUSTOMER AND I HAVE ALWAYS BEEN TOLD THAT “THE CUSTOMER IS ALWAYS RIGHT” AND THAT WITHOUT OUR CUSTOMERS, WE WOULD NOT HAVE OUR JOBS! MARY BETH DEFINITELY DID NOT DEMOSTRATE THAT PHILOSPHY!