In 1992, Mark Hettermann began a new phase of his career with American Airlines (AA) as the Chief Pilot at Reagan National Airport in Washington, D.C.
Mark took the job after convincing AA Officials that a chief pilot should be intricately involved in airport operations over paperwork administration.
It was that foresight that made Mark an integral part of the tragedy and recovery that befell American Airlines, and the nation as a whole, on September 11, 2001.
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