Due to multiple conflicting stories that we received, we felt it was very important to do our due diligence and investigate all parties in this matter. Less than 48 hours after we were notified of a situation that took place at our Clarence location, our investigation has been completed.
Our investigation led us to the conclusion that our employee did indeed violate our employee handbook and did harass a customer. This has led to the immediate termination of that employee.
We will not accept harassment of ANY KIND from our employees, ESPECIALLY toward our customers, and for this we apologize. We are saddened and dishearten by the situation that took place. We believe every one of our customers has the right to express their values, beliefs and opinions about what they believe.
We have been in business for 24 years and have always loved and supported our community. We will continue to provide a safe, comfortable, and happy atmosphere for our customers and employees. We look forward to seeing you in our shops.
As for the mask as he walked back into the store:
Paula’s says the customer had a mask on when he was initially in the store. He took his mask off when confronting our other customer. The video was cut off when the customer re-entered. Once he was in the store one of our employees immediately asked him to put his mask on or leave. He apologized and left.
For clarification- At all 3 Paula’s locations, both customers and employees are required to wear a mask at all times! If you do not have a mask, we will be happy to provide one for you!